A return is product evidence, customer service, inventory movement, financial activity, and sometimes a safety signal. Treating it only as policy text wastes the information and increases risk.
Branded resale links product identity, trade-in, inspection, service, data, and new-product relationships; a storefront alone is not a strategy.
Our first audit is a transparent synthetic transcript fixture—not a live product test—and it shows why policy invention, unauthorized actions, personal-data repetition, accessibility, and human handoff need separate checks.
Start with accurate catalog, policy, cart, and handoff services. The chat interface is only the visible layer.